Microcom 466 Specifications download pdf (Page 19)

MODEL 160P STACKER – Quick Reference Guide 15

CHAPTER 6: TROUBLESHOOTING GUIDE

The Model 466P has the capability of sending several Status Messages back to the

host upon an error condition. The actual error message reported by the host could vary

depending on how the Host Software interprets the messages from the Model 466P.

6.1 STATUS MESSAGES

STATUS MESSAGES

TEXT RESPONSE

FROM MODEL 466P TO HOST

DEFINITION

>CUTTER ERROR< Cutter cannot properly cut

>DATA ERROR< Communication error

>HEAD IS UP< Print Head is raised

>LOW STOCK< Out of Media

>OVER VDD< Print Head voltage is out of range

>PAPER JAM< Printer failed to perform "find Top of Form"

>PRINTER PAUSED< Printer is paused

>READY< Normal condition

>RESTARTED< Printer has been reset

>STACKER ERROR< Stacker is either full or jammed

6.2 ERROR CORRECTION PROCEDURES

6.2.1 >CUTTER ERROR<

A “>CUTTER ERROR<” message is returned from the Model 466P to the host when the

cutter fails to rotate, which is usually due to media jamming beneath the cutter. Upon

>CUTTER ERROR<, the cutter blade automatically reverses directions and removes

power for safety reasons.

Error Correction Procedure:

1.) Turn printer power off and remove power cord.

2.) Push Engagement Release Lever and pull stacker away from printer. Remove any

partially cut tags that may have fallen between stacker and printer.

3.) Carefully lift the stack of tags in the stacker and check the bottom tag. If there are

any partially cut tags, they must be removed to prevent further jamming.

4.) Open right side panel of the printer, and raise the print head. Remove remaining

media between print head and cutter. Tear off a clean edge on the media and

reload into printer following the Media Loading Instructions.

5.) Verify Internal Media guide is down.

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Microcom 466 Specifications Page 19